CUSTOMER SERVICE

The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as” you”) in our company store, website, mobile website, social media platform or mobile application (jointly hereinafter referred to as ”DRENUSHA XHARRA”).

By using DRENUSHA XHARRA and/or placing an order online, you agree to be bound by the Terms and Conditions set out herein (the” Terms”). Therefore, you are kindly requested to read them carefully.

 

Ordering/conclusion of contract

*Once you have placed the order it is considered that you have entered into a contract and all the “Terms&Conditions” contained herein shall be applicable to you.

*The ordering option is available in Store (Monday to Saturday from 10:00 am to 6 pm CET), or through the ordering Website at www.drenushaxhara.com (non-stop), including telephone, whatsapp, viber or other DRENUSHA XHARRA registered social media  (Monday to Saturday from 10:00 am to 6 pm CET),   “the order”.

*Once you have placed your order, if you have supplied us with your email address in the order process, you will receive an email confirmation of your order.

*DRENUSHA XHARRA, will fulfil the order in accordance with your confirmation (email confirmation) and upon confirmation full payment of the order.

If for any reason we are unable to fulfil your order, we will let you know at the earliest opportunity. In such events, if we have already received payment fort the order, we will refund the applicable amount, using the same method used to make the payment. If, for any reason, alternative arrangements are necessary, we will notify you and ask you to contact DRENUSHA XHARRA Customer Service at: info@drenushaxharra.com, who will settle the refund. In such events you will not have any extra charges and will be refunded as soon as possible.