RETURN & EXCHANGES

If you want to return the product purchased from our Company, you have 72 hours, from the moment you have received the package. You must inform us that you are willing to return the item(s) within 24 hours of receiving the product.

After we receive your email, we will send you a confirmation (if your request has been approved or not) and we will inform you about the refunding process.

 The Customer has a right to return his/her order if:

*The order is not sewn properly.

*The product has not been made according to the measurements you have sent us
online.

*The order is damaged or not created according to your requirements.

 

If the product did not meet your expectations for one reason or another, please carefully follow our guide:
*Contact us within 24 hours after you receive the item.

*Provide us with photos/ live chat of the dress, to show evidence of damage or bad quality, this also applies for the size, or incorrect style and color etc, no later than 24 hrs after receiving the item.

*The returned item must be in perfect condition (as new) -you can try the dress on, but be sure not to stretch it or make any dirty marks, otherwise we will refuse the return.

*We only accept products in their original condition and we cannot process any products that are returned without the original invoice contained in the package and without our approval.

*You will have to arrange the return shipment pick up with one of the express worldwide posts. Please verify that you have accurately completed and included with your parcel all the necessary documentation for Customs clearance.

*If the return right is exercised in conformity with the provisions set forth in this section, we shall refund the amount paid for the returned products.

 *Any duties, taxes and fees you have paid for the delivery of the purchased item(s)/products shall not be refunded. You will be notified via email if the returned products cannot be accepted.

 *Whatever payment type you used, the refund procedure shall be started by us, within thirty (30) days, from the day we were informed of your decision to exercise your return right and after checking that the return right has been correctly exercised and that the returned products have been accepted.

 *Only when we receive the returned item(s) and upon its inspection, we will provide a refund attempting to use the same method used to make the payment, as soon as possible, provided that the items have not been worn or damaged in any way.

*Another payment method may be used for the refund, provided that you consent to such change.

 *If the item you have received is defective, please notify DRENUSHA XHARRA promptly within 24 hrs of receiving by notifying the customer service at: info@drenushaxharra.com and initiate the  return of the item, in accordance with section 5.