Terms and Conditions

1. TERMS AND CONDITIONS

1.1 The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as "you") in our company store, website, mobile website, social media platform or mobile application (jointly hereinafter referred to as "DRENUSHA XHARRA").

1.2 DRENUSHA XHARRA reserves the right to make changes to the terms and conditions.

1.3 By continuing to access or use our website after paying attention to our terms and conditions, you agree to our terms and conditions; you agree to be bound by our terms. If you do not agree to the terms, completely or in part, please do not continue with purchase.

2. ORDERING / CONCLUSION OF CONTRACT

2.1 Once you have placed the order it is considered that you have entered into a contract and all the "Terms&Conditions" contained herein shall be applicable to you.

2.2 The ordering option is available in Store (Monday to Saturday from 10:00 AM to 6:00 PM CET), or ONLINE through the Website at www.drenushaxhara.com (non-stop), including telephone, WhatsApp, Viber or other DRENUSHA XHARRA registered social media (Monday to Saturday from 10:00 AM to 6:00 PM CET); "the order".

2.3 Once you have placed your order, if you have given us your email address through the order process, you will receive an email confirmation of your order.

2.4 DRENUSHA XHARRA, will fulfil the order in accordance with your confirmation (email confirmation) and upon confirmation, full payment of the order is required.

2.5 If for any reason we are unable to fulfil your order, we will let you know at the earliest opportunity. In such events, if we have already received payment for the order, we will refund the applicable amount, using the same method used to make the payment. If, for any reason, alternative arrangements are necessary, we will notify you and ask you to contact DRENUSHA XHARRA Customer Service at: info@drenushaxharra.com, who will settle the refund. In such events, you will not have any extra charges and will be refunded as soon as possible.

3. CONTACT INFORMATION

WhatsApp | Viber: +383 44 117 090
Email: sales@drenushaxharra.com
Instagram | Facebook | Pinterest: @drenushaxharra
Address: 164-172 Rruga Tirana, Pristina

4. PRODUCTS

4.1 All of DRENUSHA XHARRA products are PRE ORDERED in Standard Size and PRE ORDERED in Custom Size, which means that they are not already in stock. Dresses viewed on photos on our social media or website are SAMPLE DRESSES only.

4.2 The Customer understands that there may be slight differences in color, due to the different color settings in different monitors/screens.

5. TIMELINE

DRENUSHA XHARRA’s products take 20 working days to be produced, depending on the complexity of the product. The Sales Team will provide you with a delivery date as a deadline.

BRIDAL products take 2-3 months to be produced.

6. SHIPPING POLICY

6.1 The shipping of the products can only happen during weekdays (Monday-Friday).

6.2 The customer will receive a tracking number (waybill) for his/her order once the product(s) is/are shipped (its preferable to track your order very often).

6.3 The Express Posts typically write the estimated delivery date a few days later than the actual delivery date in case of emergencies, which means that the product will arrive earlier and that the customer should not be alarmed.

6.4 The shipping takes usually 3-4 working days (not including your customs process that might take a few days depending on how soon you pay your custom fees)

7. CUSTOMS

7.1 The product prices do not include import taxes or custom duties (if any). Taxes will be charged by your carrier at delivery and DRENUSHA XHARRA does not take any responsibility to compensate you in regards to these charges.

7.2 Should you refuse your order at the time of arrival or should you refuse to pay the custom fees when your order arrives, the shipment will be returned to the vendor and the buyer will not be refunded of the amount paid.

7.3 Customs processing may delay the delivery of your order. To avoid the experience of such delays please check with your local customs offices.

8. RETURN & EXCHANGE POLICY

8.1 Exchange and Return without the original issued invoice is not accepted.

8.2 Since all products subject to sale are prepared in line with the demands and/or measurements of the personal needs of the costumer, the buyer is not entitled to return these products within this framework.

8.3 Because all of our products are PRE ORDERED in Standard Size and PRE ORDERED in Custom Size, we advise our clients to be determined when purchasing, as the customer will need to have appropriate reasoning for return and refund.

8.4 Return and exchange of damaged products are not accepted. You will be provided with a detailed video of your finished dress via email, or other forms of communication, as a documentation with the time and date before the shipment of the dress. DRENUSHA XHARRA will capture every detail of the dress as proof of good quality of the product, proof of no damage in the product also proof that the product was produced with the correct measurements of the size that you ordered. The measurements should be taken correctly by a professional since the customer will need to have appropriate reasoning for return and refund.

8.5 With regards to measurements and dresses that are ‘CUSTOM MADE DRESSES’, there might be small imperfections since it is not possible to have a perfect fit without having at least one physical fitting of you/the client. Every order goes through the Quality Assurance Manager, to make sure the dress is produced with based on your sent measurements and special requests (if any).

9. CANCEL & REFUND POLICY

9.1 The Customer is eligible to cancel his/her order if the product does not turn out how the customer has specified. The Customer needs to have appropriate reasons.

9.2 Please read the below instructions according to the refund policies:

9.2.1 Order canceled within 24 hours of payment confirmation will be eligible for a full refund.

9.2.2 Cancellation within 24 to 72 hours after the order is paid: you will get a partial refund consisting of 50% of the item price.

9.2.3 Cancellation within 72 to 120 hours after the order is paid: you will get a partial refund consisting of 30% of the item price.

9.2.4 Cancellation after 120 hours from the moment the order is paid: you will not get any refund at all.